Frequently Asked Questions

Information about your insurance coverage can be found on our digital platform. If needed, contact us at 02/862 01 51 and 02/816 43 40 on working days from 08:30 to 17:00.

If a medical facility refuses to serve you on a subscription basis, please contact us at 02/862 01 51 and 02/816 43 40 or by email at coordinator@saglasie.bg. Our specialists will assist in resolving the issue.

For planned hospitalization, prior notification is not mandatory, but we recommend informing us. You can call 02/862 01 51 and 02/816 43 40 or 02/426 01 88 for assistance in organizing your hospital stay.

For emergency medical assistance on weekends and public holidays, you can turn to on-call medical centers. For Comfort and Standard packages, there is a list of on-duty facilities in Sofia and Varna. In an emergency, call 112.

On-duty facilities for the Comfort package:

Sofia — DKC Tokuda AD, 51B N. Vaptsarov Blvd., tel. 02/403 40 00, 24/7

Sofia — MC Polimed AD, 47 Bregalnitsa St., tel. 02/815 79 31, 24/7 internal medicine, 20:00–8:00 paediatrician

Sofia — MC Lora on-duty unit, 10 Pozitano Blvd., tel. 02/953 05 80, 0700 175 75, 24/7 internal medicine

Sofia — MC Lora on-duty unit, 76 Gotse Delchev St., tel. 02/858 01 00, 0700 175 75, 24/7 internal medicine

Sofia — MC Toraks 1, 57 Al. Stamboliyski Blvd., tel. 02/912 85, 8:00–19:00 internal medicine

Sofia — MC Toraks 2, 21 Fridtjof Nansen Blvd., tel. 02/912 85, 20:00–8:00 internal medicine

Sofia — MC Detsko zdrave, 27 Ami Boue St., tel. 02/952 42 97, Saturday 9:00–14:00 paediatrician

Sofia — MC Detsko zdrave, 4 Maestro Kanev St., tel. 02/491 17 19, Saturday and Sunday 8:00–18:00 paediatrician

Sofia — MDC Mediva OOD, Lyulin, bl. 447, ent. A, tel. 02/824 47 54, 24/7

Varna — MC Klinika Nova, Vazrazhdane, 2 Blyan St., tel. 052/570 61 34, Saturday: obstetrics, paediatrician, ENT, neurologist, cardiologist, rehabilitation, treatment room

On-duty facilities for the Standard package:

Sofia — MC Lora on-duty unit, 10 Pozitano Blvd., tel. 02/953 05 80, 0700 175 75, 24/7 internal medicine

Sofia — MC Lora on-duty unit, 76 Gotse Delchev St., tel. 02/858 01 00, 0700 175 75, 24/7 internal medicine

Sofia — MC Toraks 1, 57 Al. Stamboliyski Blvd., tel. 02/912 85, 8:00–19:00 internal medicine

Sofia — MC Toraks 2, 21 Fridtjof Nansen Blvd., tel. 02/912 85, 20:00–8:00 internal medicine

Sofia — MDC Mediva OOD, Lyulin, bl. 447, ent. A, tel. 02/824 47 54, 24/7

Varna — MC Klinika Nova, Vazrazhdane, 2 Blyan St., tel. 052/570 61 34, Saturday: obstetrics, paediatrician, ENT, neurologist, cardiologist, rehabilitation, treatment room

If you disagree with a decision on a claim, you can file a complaint with ZD Saglasie's Complaints Committee within 14 days. You are also entitled to contact the Financial Supervision Commission or the conciliation committee.

The status of your claim can be tracked on our digital platform in the Digital Card menu. For questions, contact us at 02/426 01 88.

Partial reimbursement may be due to: co-payment (20% for the Comfort package), a reached limit for the type of expense, or expenses outside the insurance coverage. For detailed information, please contact us.

For expenses up to EUR 102.26, you can submit a claim online through our digital platform. For larger amounts, you need to send or bring the original documents to: 117 Todor Alexandrov Blvd., Sofia.